Our goal is to maintain, preserve, and enhance property values using fiscally responsible and sound decision-making processes that are achieved through a seamless integration of people and technology by forming a cohesive working environment with the Board of Directors for the betterment of the community.
Management
- Customer service:
- 24-hour, 7 days a week emergency service
- 24-hour phone calls returned
- Mailing of notices (if included with monthly billing statement)
- Processing of common area service requests; work order system
- Written response to homeowner requests
- Staff accounting:
- Prepare association records for annual audit/review
- Prepare association records for annual tax return preparation
- Prepare monthly bank reconciliation
- Prepare monthly financial statements
- Management Consultant:
- Assist board in operating within annual budget
- Attend annual election meeting at the request of the Board
- Attend monthly board meeting
- Attend owner hearings with board of directors
- Coordinate work for common area
- Maintain corporate files
- Maintain corporate minute book
- Make recommendations to the Board
- Perform monthly project inspections
- Prepare and complete action items
- Prepare draft budget for board review with recommendations
- Prepare hearing notices
- Prepare monthly directors report
- Prepare violation notices
- Provide written information on new legislation for Board edification
- Respond to telephone/email inquiries from owners and vendors timely
- Review association invoices for coding and payment
- Solicit proposals from vendors as requested
- Supervise association vendors
Collections
- Monitor delinquent accounts
- Process "Pre-Lien" letters
- Record "Lien"
- Process file for turnover to foreclosure company or law firm
Financial
- Accounts receivable:
- Collection of developer monthly dues
- Collection of homeowner monthly dues
- Maintenance of individual account histories
- Monitor collection accounts of individual homeowners
- Prepare and distribute developer billing statements
- Prepare and distribute homeowner billing statements
- Process all miscellaneous income (key/card fees, parking tags)
- Process individual homeowner violation assessments
- Process written address change for individual homeowners
- Setup and process all automated clearing house (ACH) deposits
- Written and oral communication to homeowner billing inquiries
- Accounts payable:
- Maintenance of association bank account balances
- Maintenance of association checking account
- Maintenance of monthly invoice file
- Maintenance of vendor information for 1099
- Prepare invoices for coding and approval by board
- Receive and process invoices from vendors
Escrow
- Distribute through escrow rules and regulations
- Distribute through escrow 'welcome' packet to new homeowner
- Process escrow 'demand' letters for account status prior to close
- Process escrow request for legal documents
- Process 'ratio' letter request from lenders
- Record changes of title to property for association records
- Set up individual homeowner account for billing